Customer Success Manager

Bucharest - Romania

Full time

About us

Prokuria is a cloud-based sourcing and procurement solution that help organizations all over the world automate procurement and achieve cost and time savings.

Fast growing tech company, with great culture we have an awesome office in Bucharest city center,

Role

Due to our current expansion, we are looking for an ambitious person, who aims at long-term results and enjoys overcoming challenges. The ideal candidate will be skilled in building strong customer relationships, passionate about technology, have exceptional communication skills, and have a passion for providing great customer service experiences.

Specific skills we're looking for:

  • Excellent communication skills

  • Highly-responsible and detail-oriented while working on tasks

  • Analytical mindset and critical thinking

  • Upper-Intermediate English

About you:

  • Self-motivated hard worker with a keen ability to anticipate needs and to work autonomously

  • Result oriented: respect the deadlines whilst maintaining a high-quality service

  • Ability to multitask with great attention to detail. 

  • Fun in your own way, positive approach and work well within a team

Your tasks:

  • Supporting Prokuria implementation and maintenance for all clients

  • Developing the system guidelines and providing them to users

  • Assisting clients in Prokuria account setting up

  • Collaborating with the other teams on client's requests.

  • Ensuring customers receive optimum levels of service and support

  • Testing new functionalities deployed to the customers.

Benefits:

  • Office in Bucharest city center (Stefan cel Mare)

  • Awesome workplace: private backyard, working outside, shower, Games area, and free beverages, and fresh fruits

  • short Fridays (6h) and flexible hours

  • Meal tickets 

  • Participation in creation of new products

  • Challenging tasks & mentoring and training

Interested to apply for this job?

Please send your CV at alina@prokuria.com

 
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LINKS
COMPANY
CONTACT

office@prokuria.com

Tel: +40 371 066 786

Răsuri, No 8, 2nd District, Bucharest, Romania​