Knowledge process outsourcing (KPO) is when complex expert services are performed by workers in a different company which may be in the same country or in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. KPO firms, in addition to providing expertise in the processes themselves, often make many low level business decisions%u2014typically those that are easily undone if they conflict with the objectives or policies of their customer, the outsourcing company.


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