Output

Achievement of a well-defined and easily measured event or a deliverable that is typically finite in nature. An output typically relates to the purpose/functionality of the good or service instead of the activities or inputs needed to create the good or service. Outputs can be achieved by a supplier without help from a buyer. However, often a buyer has inputs to a supplier. As such, output-based metrics/service level agreements should only be based on what is in a supplier's control.

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