Buyer vs supplier: Top Pain Points in RFPs

Updated: May 2, 2019



Buyer vs supplier: Top Pain Points in RFPs

In any procurement process there are two major pain points which affect buyers and suppliers equally: lack of clear communication and time requirements.

Here is how buyers and suppliers feel the effects of these pain points:



Lack of clear communication


Buyer:

  • Vague instructions from internal stakeholders

  • Ambiguous responses fromsuppliers

Supplier:

  • Vague questions/requests from the buyer

  • Complicated format and structure



Time Consuming


Buyer:

  • Creating the documentation for the RFP

  • Clarifying different questions with suppliers

  • Centralizing the responses from suppliers in amatrix

  • Chasing suppliers to reply

Supplier:

  • Building up the documentation for the RFP Response

  • Clarifying different information with Buyers

  • Fine-tuning the response, trying to be concise but not incomplete

  • Chasing the buyer to find out why they are not the selected supplier