Customer Success Specialist

📍 Bucharest - Romania/ Remote | ☕ Full time/ Part time 

💡 The Opportunity

Prokuria is looking for an energetic and self-starter Customer Success Specialist to provide pre-sales support.

 

The happiness of our customers is one of our core values as a company. We strive to make their experience delightful and ensure they get the best out of Prokuria. We want to do more and better. We need to ramp up our proactivity, our knowledge of customers, as well as their knowledge of our product. You'll be key in making that happen. This role will be responsible for helping our clients to be successful. Their success is our success.

Responsibilities:

  • Supporting Prokuria implementation and maintenance for all clients

  • Developing the system guidelines and providing them to users

  • Collaborating with the other teams on client's requests.

  • Ensuring customers receive optimum levels of service and support

  • Testing new functionalities deployed to the customers

  • Creating content and messaging for customer engagement

  • Dipping your toes into every aspect of a business

  • Put our product in the best light through user webinars, demos, study cases, new website content 

Benefits:

  • Cozy office in Bucharest city center (Stefan cel Mare) with 

  • Awesome workplace: private backyard, working outside, free beverages, and  fresh fruits

  • Short Fridays and flexible hours

  • Direct input and involvement in the building of a B2B SAAS product from the ground up

  • A dynamic, cool and young team to be part of  and help you with challenging tasks, mentoring and training

About you:

  • Excellent command of English (both spoken and written)

  • Excellent communication, interpersonal, and organizational skills. You should be a great writer, speaker, and listener.

  • Curious about customer needs and resourceful in fulfilling them

  • Resilient, patient, and know how to handle stress

  • Charismatic and genuinely friendly — for our customers but also for our team

  • Biased towards speed and action  

  • Autonomous by nature, good at organizing your own projects

  • The courage to challenge the status quo when logic and reason requires it. See something broken? Fix it.

  • Flexibility – things change around here. FAST.

  • The intellectual horsepower to become a guide on Customer Happiness and the curiosity to keep learning about all its intricacies for years to come.

🚀 About us:

Prokuria is a cloud-based platform for automating sourcing and supplier management, thus helping procurement teams deliver significant cost and time savings.

Prokuria works the way you work, It’s easy to customize it, fast to start and intuitive to work with, when compared with other more traditional existing software solutions.

 

Prokuria helps organizations with:

  • Faster and optimal supplier selection through launching all types of sourcing events like RFIs, RFQs, RFPs, Reverse Auction, Dutch Auction, Dynamic Allocation.

  • Efficiently and compliantly manage your suppliers and contracts lifecycle with tools like supplier relationship management, segmentation, performance reviews, onboarding, scorecards.

  • Bost Internal collaboration, alignment with stakeholders and speed of business

 

Interested to apply for this job?

Please send your CV at alina@prokuria.com

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LINKS
COMPANY
CONTACT

office@prokuria.com

Tel: +40 371 066 786

Răsuri, No 8, 2nd District, Bucharest, Romania​