The Opportunity
We are looking for an energetic and self-starter Customer Success Specialist.
The happiness of our customers is one of our core values as a company. We strive to make their experience delightful and ensure they get the best out of Prokuria. We want to do more and better. We need to ramp up our proactivity, our knowledge of customers, as well as their knowledge of our product. You'll be key in making that happen. This role will be responsible for helping our clients to be successful. Their success is our success.
Responsibilities:
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Act as first-line support for client questions, incidents, and requests
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Troubleshoot issues related to data, workflows, permissions, and automations
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Investigate and resolve configuration or usage problems
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Escalate complex or technical issues to implementation specialists with clear context
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Monitor system reliability and automation health
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Assist clients with small adjustments, fixes, and configuration changes
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Maintain clear documentation and internal knowledge base articles
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Help onboard new users and answer “how does this work?” questions
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Ensure high response quality and client satisfaction
About you:
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Excellent command of English (both spoken and written)
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Experience in customer support, operations support, or technical support
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Strong logical thinking and ability to diagnose process issues
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Comfortable working with data tables, workflows, and rules
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Clear and patient communication with non-technical users
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Structured and methodical approach to problem-solving
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Ability to manage multiple tickets and priorities
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Ability to adapt and strong sense of accountability for client experience and system reliability
Nice to Have (Strong Plus)
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Strong spreadsheet skills (formulas, lookups, data validation)
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Experience working with business software
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Exposure to larger or more complex organizations
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Familiarity with no-code / low-code environments
About us:
Prokuria is a cloud-based platform that helps companies around the world automate and simplify their procurement processes; saving time and reducing costs. Designed specifically for procurement teams, our no-code solution is easy to customize, fast to implement, and intuitive to use.
Our platform is trusted by international clients, including teams in the U.S., Europe, and beyond. As we scale globally, we're focused on building a modern, high-performance product, and we’re looking for developers who want to make an impact, work with the latest technologies, and help shape the future of procurement tech
Interested to apply for this job?
Please send your CV at alina@prokuria.com
